Vale (Theme documentation)

(Help · Support)

Support

Ask us anything about Vale. A person who knows the theme reads every message and replies within two business days, usually sooner.

Support policy

Response time
Within 2 business days
Hours
9:00–17:00, Vienna time (CET/CEST), Monday to Friday, except public holidays
Email
info@gottdata.com
Language
English

What's covered

  • Bugs and errors in Vale's code, fixed in a theme update
  • Help with theme settings, sections and blocks
  • Setting up documented features: mega menu, metafields, collection templates, filters
  • Questions before you buy

What isn't covered

  • Custom code, or changes to the theme's design or behavior
  • Problems caused by edited theme files
  • Third-party apps and their code
  • Design work, store setup and content

Before you write

  • Check the FAQ and the guide for the feature.
  • Try the same thing on a fresh copy of Vale to see whether a change or an app causes it.
  • Include the page where it happens. To send screenshots, reply to our email with them attached.
(Critical issues)

If something stops customers from buying, start the subject with Urgent. We look at those first.

Contact support

Fields marked are required. Your message goes straight to the Gott Data team, and we reply by email.

For example storename.myshopify.com. If your store is password protected, include the password in your message.
What did you expect, and what happened instead? Include the page URL and the steps to see it.

We use your details only to answer this request. Prefer email? Write to info@gottdata.com.