(Help · FAQ)
Questions
Short answers to what merchants ask most. If yours isn't here, write to us.
01Does Vale need any apps?
No. Every feature on the demo stores is built into the theme. Shopify's free Search & Discovery app lets you choose filters and complementary products, and review apps can fill the rating metafields, but neither is required.
02My mega menu shows links but no pictures.
The block's Menu item must match the top-level menu item exactly, the submenu links must point to collections, and those collections need a collection image. See Mega menu and search.
03How do I make a collection look like a catalog or a magazine?
Assign the collection.catalogue, collection.editorial or collection.gallery template to it in the collection's admin page. See Collections and filters.
04The catalog view shows a dash instead of materials.
Fill the custom.material metafield, or add tags such as material:Oak to the product.
05Why does every product show "Solid oak, oiled"?
Those are the two sample rows in the default Spec table block. Edit them, connect them to metafields or clear them. To build rows from metafields, set the block's Metafield namespace to specs.
06Filters don't appear on my collection.
Filters show only when the collection has filters configured. Add them in the Search & Discovery app, and check Enable filtering on the Product grid.
07Swatches show as plain buttons.
Connect the option to a category metafield (such as Color) in the product admin and give each value a color or image. Also check Show swatches on the Variant picker block.
08How do I turn the animations off?
In Theme settings > Animations, set Scroll effects to Off and turn off Reveal sections on scroll and Page transitions. Then turn off Animate on scroll on any scroll section. See Scroll effects. Visitors who prefer reduced motion never see them.
09How do I add a size guide?
Create a page with your dimensions and choose it in the product page's Popup block. See Product page.
10Can I translate the theme?
Yes. Edit any storefront text in Online Store > Themes > Edit default theme content, and add languages with Shopify's translation tools. Vale supports right-to-left languages.
11Does Vale support multiple currencies and markets?
Yes. Add markets in Settings > Markets and languages in Settings > Languages. The header's country/region and language selectors are on in both presets and appear as a small popover once there is more than one to choose from; the footer has the same selectors. Prices follow the visitor's market, and Show currency codes is in Theme settings > Currency format.
12Does Vale support the new customer accounts?
Yes. The header uses Shopify's account component and the Customer account menu setting. Classic accounts are styled too.
13Will I lose my changes when I update?
Settings and content carry over. If you've edited theme code, Shopify installs the update as a separate theme so you can move your changes across. Read the changelog first.
14Can I use Vale on more than one store?
Each Theme Store purchase is for one store. Buy it again for another store.
15How do I get help?
Use the support form. We reply within two business days.
16Can shoppers save pieces or compare them without an app?
Yes. Turn on the save heart and compare in Theme settings › Product cards › Shopping tools, then create a page with the page.wishlist or page.compare template and pick it there. Both lists live in the shopper’s browser, so there is no account or app. See Shopping tools.
17Which languages does Vale come in?
English, French, Italian, German and Spanish, on the storefront and in the theme editor. Add more in Settings › Languages and translate them with Shopify’s free Translate & Adapt app; any text can also be reworded in Edit default theme content. See Languages and translations.
18Does Vale work for wholesale or trade buyers?
Yes. Add the Quick order list block to the product page (or the section to a trade page): every variant in a table with its own quantity, B2B quantity rules and price breaks applied, and one Add to cart for all lines. See Shopping tools.